RESPONSIBILITY
”I promise that we shall fulfil your expectations for the cleaning service and provide you service with quality, professionalism and responsibility.
Our management practices and teamwork have been implemented successfully in everyday fieldwork for more than 20 years. For us at H&A Siivouspalvelu, quality means that our customers get their cleaning services in the agreed manner and schedule, customised to their needs.
As the customer’s operation changes, we adapt our service easily and flexibly. We tackle problem situations quickly and are available to our customers year-round and around the clock.
The key to our quality service is our committed, professional staff whose satisfaction is proved by surveys. Taking care of them is close to our heart and a cornerstone of our operation.”
With pure professionalism,
Aila Kaakkurivaara
CEO
H&A Siivouspalvelu
Quality assurance
Our goal at H&A Team is that high quality can be seen and sensed in everything we do. To us, quality means, for example, that our staff feels well, our customers are satisfied and our operation is constantly developing. The quality of our work is supported by modern tools, machinery and cleaning methods. Our partners also share our idea of investing in quality in their own operations.
Our vision is to be the best-known cleaning service company in the Finnish capitol region for its responsibility and quality, and to increase the general appreciation of the cleaning industry with our example and operations.
We are committed to the principles of the Green Card system
Our quality system is audited annually, and the auditing is based on the Green Card system. Green Card is a concept that monitors supplier quality and creates common criteria for matters related to quality, the environment and occupational health and safety. We are committed to actively developing our operation with regard to quality and the Green Card criteria.
Regular contact supports the development of quality
Our cleaning service is designed to match the customer’s needs and a jointly defined level of quality. We will draft a personal customer care plan for you that includes regular quality inspections and development meetings. We will do the quality inspections together with you and report to you on their results. The employees and supervisors at our sites also do quality self-control and carry out internal audits.
If we discover anything that needs to be resolved, we seek to tackle it as soon as possible. Customer complaints are often processed on the same day and never later than 48 hours after receiving the complaint.
We do annual customer satisfaction surveys for all our customers. Customer satisfaction surveys provide us important information about the satisfaction of our customers and help us develop our operation.
Environmental responsibility
The environment and looking after it is one of the most important factors guiding our operation. We want to do our part in lightening the environmental burden and actively develop our operation in a more environmentally-friendly direction.
The key parts of our environmental programme are steering acquisitions in a more environment-friendly direction, improving the efficiency of logistics and commuting as well as environmentally-friendly customer communication and raising the environmental awareness of our own staff. These matters are taken into account in our operation in the following ways, among others:
- we utilise innovations and methods that save water and detergents
we use eco-marked detergents - we seek to find environment-friendly solutions for property maintenance and cleaning together with our customers
- we consider environmental factors in our acquisition of cars and route planning
- we regularly train our staff
- we report on the environmental effects of our operation annually
0%
of our detergents are environmental products
0%
of our revenue amount to travel expenses
Our company was awarded the EcoCompass environmental certificate in April 2013. We are committed to developing our operation with consideration for environmental factors and operating in accordance with the EcoCompass criteria.
H&A Team’s environmental policy
Caring for the environment is part of the daily work in our company. Our environmental principles are based on sustainable development and consideration for environmental impacts widely in all our work. The basis of our environmental programme is using new innovations in our work and constantly developing the methods already in use. In cooperation with our clients we try to find environmentally friendly solutions to matters related to cleaning and property maintenance.
In our work we use agents, tools, machines and methods that burden the environment as little as possible. We use methods and tools that save water, cleaning agents and the environment. We also consider the environment when it comes to travelling for work. We reduce the emissions from travelling for work by efficient route planning and monitoring our vehicles. We observe the environmental legislation in all our work. We train our staff regularly in order for them to be able to consider the environment in their work.
H&A Team Oy’s Whistleblowing Channel
H&A Team Oy promotes responsible business methods and fosters an ethical way of acting. We take any acts that are illegal, unethical or that go against our guidelines seriously and encourage you to bring these to our attention every time there is a suspicion of misconduct.
It is important to us that our employees, associates, and other stakeholders have a way to inform us of their concerns regarding any conduct that is against the law or our guidelines. We have established an internal reporting channel that enables our employees and other associates to report any suspicions of crimes, offences or misconduct related to our operations. This helps us make sure that our operations are in compliance with the law as well as our values and principles in all respects, and to address potential misconduct in a timely manner.
You can submit a report here.
Whistleblowing channel and related investigation process
Register Controller:
H&A Team Oy (1780124-2)
Vernissakatu 8 A, 01300 Vantaa
Contact Person in Register-related Matters:
Annika Parkkonen
annika.parkkonen@ha-team.fi
040 8485 349
In Charge of Data Protection:
tietosuoja@ha-team.fi
Handling the whistleblowing reports received and the following investigation process may include processing personal data if such data is given on the report or if such data is needed in conducting the investigation. This may include names and contact details as well as information regarding the reported misconduct.
The purpose of handling personal data is to gain awareness about possible conduct that violates the law or our guidelines, and to take action against such misconduct. The legal basis for the processing is our company’s legal obligation to establish an internal reporting channel (The Finnish Whistleblower Act 1171/2022).
If a report contains personal data that is not clearly necessary for the investigation, such data will be deleted without undue delay. Other information received through the channel is deleted five years after receiving the report, unless retaining it is necessary to exercise any rights or fulfil any obligations stated in the applicable law, or for the establishment, exercise, or defence of legal claims.
Personal data is not transferred outside the EU/ETA region. Easywhistle Oy acts as a data processor, being responsible for the technical implementation of the reporting channel but not participating in the investigation.
Access to the reports is limited to pre-designated persons who are responsible for handling the reports. The report handlers have a legal obligation to keep confidential any information that could reveal the identity of either the report submitter or subject.
Rights of the Data Subject
Information about the processing of personal data
If you would like to receive more information about the processing of personal data, contact the controller’s contact person mentioned above.
Access to your data
You may view the report you have submitted and the related messages by using the token you received after sending the report.
According to the law 1171/2022 § 31 the data subjects’ right to access may be limited, if it is necessary and proportionate to what is needed in order to ensure that the validity of the report can be verified, or to protect the identity of the report submitter.
Correct/delete your data
You may deliver us more information if you wish. If you have sent a report yourself, you can do it through the whistleblowing channel by using the token you received.
You may ask us to delete your data. In this case, we will reassess if the data is necessary for the investigation process, and then delete it, if possible.
The right to limit the processing: In the law 1171/2022 it is defined that the 18. article of the General Data Protection Regulation regarding the data subject’s right to limit the processing of their data does not apply to the processing referred to in the aforementioned law.
Automated decision-making: We do not employ automated decision-making in processing personal data.
If you would like to exercise your rights, contact the register controller’s contact person mentioned above. We will reply without undue delay, within one month of receiving your request, and tell you about the actions we have taken. If you feel that we do not comply with the applicable data protection legislation, you have the right to file a complaint to the supervisory authority. In Finland the supervisory authority is The Office of the Data Protection Ombudsman.