RESPONSIBILITY
We want to do things the right way, even when no one is watching.
To me, responsibility is not about individual actions or fine words. It is the way we operate. At H&A, we believe in taking responsibility for our work, our people, our customers, and the choices we make every day.
Above all, we promise our customers that they can rely on us. We do what we have committed to do, and we make sure our services deliver in day-to-day practice, not just on paper. We are highly flexible because we understand that our customers’ circumstances and needs can often change. And when they do change, it is our job to find the right solution.
That said, we do not promise that we will never make mistakes. Instead, we promise something that I believe is even more important: if we make a mistake, we take responsibility for it. We investigate, we make it right, and we learn from it. To us, a strong partnership is built on openness, even when things have not gone perfectly.
Alongside our customers, our employees are at the heart of everything we do. We want to be a company that genuinely cares for its people, where work is well managed, and where everyone has the opportunity to succeed in their role. We believe that being a responsible employer and delivering high-quality customer service go hand in hand.
We also have no intention of standing still. We constantly develop our operations, strengthen our expertise, and refine the way we work. We listen to our customers and employees, measure our performance, and are ready to change our ways of working whenever we find a better approach.
My commitment as CEO is simple: we take care of people, we do our work as well and as responsibly as we can, we remain flexible when needed, and we take ownership of our actions and decisions.
These are principles that I am not willing to compromise on at H&A.
Piia Kaakkurivaara
CEO
H&A Team Oy
Quality assurance
Our goal at H&A Team is that high quality can be seen and sensed in everything we do. To us, quality means, for example, that our staff feels well, our customers are satisfied and our operation is constantly developing. The quality of our work is supported by modern tools, machinery and cleaning methods. Our partners also share our idea of investing in quality in their own operations.
Our vision is to be the best-known cleaning service company in the Finnish capitol region for its responsibility and quality, and to increase the general appreciation of the cleaning industry with our example and operations.
ISO 9001 Certified Quality
Our quality and management system is audited annually. We have been granted ISO 9001 certification, and are committed to actively improving our operations, with our main focus on high service quality, customer satisfaction, and the requirements of the standard.
Regular contact supports the development of quality
Our cleaning service is designed to match the customer’s needs and a jointly defined level of quality. We will draft a personal customer care plan for you that includes regular quality inspections and development meetings. We will do the quality inspections together with you and report to you on their results. The employees and supervisors at our sites also do quality self-control and carry out internal audits.
If we discover anything that needs to be resolved, we seek to tackle it as soon as possible. Customer complaints are often processed on the same day and never later than 48 hours after receiving the complaint.
We do annual customer satisfaction surveys for all our customers. Customer satisfaction surveys provide us important information about the satisfaction of our customers and help us develop our operation.
Environmental responsibility
The environment and looking after it is one of the most important factors guiding our operation. We want to do our part in lightening the environmental burden and actively develop our operation in a more environmentally-friendly direction.
The key parts of our environmental programme are steering acquisitions in a more environment-friendly direction, improving the efficiency of logistics and commuting as well as environmentally-friendly customer communication and raising the environmental awareness of our own staff. These matters are taken into account in our operation in the following ways, among others:
- we utilise innovations and methods that save water and detergents
we use eco-marked detergents - we seek to find environment-friendly solutions for property maintenance and cleaning together with our customers
- we consider environmental factors in our acquisition of cars and route planning
- we regularly train our staff
- we report on the environmental effects of our operation annually
of our detergents are environmental products
of our revenue amount to travel expenses
H&A Team’s environmental policy
Caring for the environment is part of the daily work in our company. Our environmental principles are based on sustainable development and consideration for environmental impacts widely in all our work. The basis of our environmental programme is using new innovations in our work and constantly developing the methods already in use. In cooperation with our clients we try to find environmentally friendly solutions to matters related to cleaning and property maintenance.
In our work we use agents, tools, machines and methods that burden the environment as little as possible. We use methods and tools that save water, cleaning agents and the environment. We also consider the environment when it comes to travelling for work. We reduce the emissions from travelling for work by efficient route planning and monitoring our vehicles. We observe the environmental legislation in all our work. We train our staff regularly in order for them to be able to consider the environment in their work.
H&A Team’s Quality Policy
1. Introduction
Our company is committed to providing high-quality, safe, and reliable cleaning services that meet customer requirements as well as applicable regulations and standards. Quality is a fundamental part of our operations and guides all our decision-making, service delivery, and continuous improvement activities.
2. Customer Focus
- We systematically identify and assess our customers’ needs and expectations.
- We ensure the quality and reliability of our services in every assignment.
- We collect and analyze customer feedback, which we use for the continuous improvement of our services.
3. Process Management and Continuous Improvement
- We manage our operations through a process-oriented approach and ensure that our processes are clearly defined, measurable, and efficient.
- We conduct regular internal audits and evaluate the effectiveness of the quality management system through management reviews.
- We are committed to continuous improvement by utilizing performance indicators, analytics, risk management practices, and employee improvement suggestions.
4. Employee Competence and Responsibilities
- We ensure that our personnel have the training, competence, and orientation required for their duties.
- We promote a safe, healthy, and motivating work environment.
- We encourage employees to participate in quality improvement efforts and to act in accordance with the company’s values.
5. Hygiene, Safety, and Responsibility
- We comply with industry best practices, hygiene requirements, and safety instructions at all sites.
- We use environmentally friendly and safe methods and materials whenever possible.
- We operate responsibly and transparently throughout the entire supply chain.
6. Risk and Opportunity Management
- We identify and assess risks related to our operations, including factors affecting service quality, safety, and delivery reliability.
- We implement preventive measures and take advantage of development opportunities that improve service quality and efficiency.
Management Commitment
The company’s management is committed to ensuring that the quality management system meets the requirements of the ISO 9001 standard and that the quality policy is communicated to, understood by, and implemented by all employees. The quality policy is reviewed regularly to ensure its continued relevance and effectiveness.
We promise to meet your expectations regarding our cleaning services and to serve our customers with quality, professionalism, and responsibility.
Our company was awarded the EcoCompass environmental certificate in April 2013. We are committed to developing our operation with consideration for environmental factors and operating in accordance with the EcoCompass criteria.
Our company is ISO 9001 certified.
H&A Team Oy’s Whistleblowing Channel
H&A Team Oy promotes responsible business methods and fosters an ethical way of acting. We take any acts that are illegal, unethical or that go against our guidelines seriously and encourage you to bring these to our attention every time there is a suspicion of misconduct.
It is important to us that our employees, associates, and other stakeholders have a way to inform us of their concerns regarding any conduct that is against the law or our guidelines. We have established an internal reporting channel that enables our employees and other associates to report any suspicions of crimes, offences or misconduct related to our operations. This helps us make sure that our operations are in compliance with the law as well as our values and principles in all respects, and to address potential misconduct in a timely manner.
You can submit a report here.
Whistleblowing channel and related investigation process
Register Controller:
H&A Team Oy (1780124-2)
Vernissakatu 8 A, 01300 Vantaa
Contact Person in Register-related Matters:
Annika Parkkonen
annika.parkkonen@ha-team.fi
040 8485 349
In Charge of Data Protection:
tietosuoja@ha-team.fi
Handling the whistleblowing reports received and the following investigation process may include processing personal data if such data is given on the report or if such data is needed in conducting the investigation. This may include names and contact details as well as information regarding the reported misconduct.
The purpose of handling personal data is to gain awareness about possible conduct that violates the law or our guidelines, and to take action against such misconduct. The legal basis for the processing is our company’s legal obligation to establish an internal reporting channel (The Finnish Whistleblower Act 1171/2022).
If a report contains personal data that is not clearly necessary for the investigation, such data will be deleted without undue delay. Other information received through the channel is deleted five years after receiving the report, unless retaining it is necessary to exercise any rights or fulfil any obligations stated in the applicable law, or for the establishment, exercise, or defence of legal claims.
Personal data is not transferred outside the EU/ETA region. Easywhistle Oy acts as a data processor, being responsible for the technical implementation of the reporting channel but not participating in the investigation.
Access to the reports is limited to pre-designated persons who are responsible for handling the reports. The report handlers have a legal obligation to keep confidential any information that could reveal the identity of either the report submitter or subject.
Rights of the Data Subject
Information about the processing of personal data
If you would like to receive more information about the processing of personal data, contact the controller’s contact person mentioned above.
Access to your data
You may view the report you have submitted and the related messages by using the token you received after sending the report.
According to the law 1171/2022 § 31 the data subjects’ right to access may be limited, if it is necessary and proportionate to what is needed in order to ensure that the validity of the report can be verified, or to protect the identity of the report submitter.
Correct/delete your data
You may deliver us more information if you wish. If you have sent a report yourself, you can do it through the whistleblowing channel by using the token you received.
You may ask us to delete your data. In this case, we will reassess if the data is necessary for the investigation process, and then delete it, if possible.
The right to limit the processing: In the law 1171/2022 it is defined that the 18. article of the General Data Protection Regulation regarding the data subject’s right to limit the processing of their data does not apply to the processing referred to in the aforementioned law.
Automated decision-making: We do not employ automated decision-making in processing personal data.
If you would like to exercise your rights, contact the register controller’s contact person mentioned above. We will reply without undue delay, within one month of receiving your request, and tell you about the actions we have taken. If you feel that we do not comply with the applicable data protection legislation, you have the right to file a complaint to the supervisory authority. In Finland the supervisory authority is The Office of the Data Protection Ombudsman.